Q:  How quickly can HM&A post my survey?

A:  Generally posting the survey is a factor of establishing the proper objectives for the project and identifying the target audience to take the survey.  Once these two items are established, writing the survey and posting it to the web site can be done within hours.

Q:  How quickly can I see the results of my online survey?

A:  Results will be e-mailed immediately as your customer takes the survey.   All results will also be stored in a secured database for quick analysis at any point during the survey period.

Q:  How do I get my customers to participate in an online survey?

A:  You would provide us with a list of current and potential customers, or we can help you establish a list of potential customers.  We will need to fax or email an invitation to your customers on your behalf.   Generally, we will not mention your company name to potential customers unless you want us to.

Q:  What if I don’t have the proper contact information for my current or potential customer?

A:  We can quickly call each company on your list to verify the proper contact person and contact information.

Q:  What is the cost of this service?

A:  Each survey is different so costs vary.  However, online surveys can be a cost-effective solutions to survey large audiences quickly.

Q:  What types of response rate can I anticipate with an online survey?

A:  Phone surveys generally provide the best response rate; however, if you need to poll a large diverse audience quickly, online surveys provide the most cost-effective solution.  We have found that response rates to on-line surveys can be very high --- 50% response rate or more can be achieved.